You can build better relationships with deeper insights and knowledge about your hotel or restaurant online reputation management. Build My ORMs reputation management system allows you to manage your business reputation online proactively with our intelligent software solutions and excellent services to earn more positive reviews and actively manage the negative thoughts. In addition, we have a committed account manager who will implement a reputation strategy to increase your property online reputation score and rankings to convince more clients to choose the business drive booking conversation and enhance the business revenue by taking command of the online reputation.
Take command of the online reputation with Build My ORM
When you choose to Build My ORM, you can have individual responses to all reviews drafted by the dedicated account manager. You do not have to respond to a review ever again when choosing a Build My ORM.
Request more reviews
Our experts will send feedback solicitation emails and give you the power to potentially filter out the negative reviews before they are published online.
Dramatically enhance customer relationships.
Speedy responses and ticketing of issues surely count for a fantastic customer experience.
Latest reputation analytics
You can keep track of reputation scores online across different sectors and learn how you are trending and how your reputation stacks up versus the competition.
Social media management
You can actively manage your social media pages when you subscribe to our solutions.
Real-time review monitoring and high impact review response
We ensure that your company is represented well online, and every guest review is hurt. It is essential to assess and address feedback from all the guests, so our expertise is best English proficient content writers reply to all the reviews, good or bad, online within 48 hours. The Build My ORM will actively manage the online reputation and respond to reviews on popular reputation platforms, including Facebook, Google My Business, and trip advisor.
We ensure that we see all of your reviews in one easy-to-use dashboard that curates reviews from online reputation platforms. We also see the responses written skillfully to all the online reviews and auto-approved or manually published the answers. The best part about choosing our team is that we tag all the reviews and extract the customer sentiment to provide better insights while analyzing the trend information to track and improve your online reputation.
In addition, we understand the problem areas with your product and services while addressing them with the inbuilt ticketing system. With Build My ORM, you can also expect to get a monthly reputation scorecard report to understand how well you are doing online.
We will give you a dedicated account manager who will manage the online reputation proactively access several reputation management software tools and analytics reporting. You will get more positive reviews as we solicit more post-visit reviews and disintermediate poor reviews. There will be a higher ranking on the websites due to several studies and response activity which will feed the ranking algorithms.
You can also have improved customer experiences as you can see visitors seeing that attention paid to the business. Our experts will pay attention to your business with sentiment analysis flagging problem areas that need improvement. The increased conversation of lookers into bookers will lead to a great return on investment.
What does online reputation management for hotels include?
Online reputation management for hotels mainly includes the practice of monitoring and controlling how the hotel property and the business are perceived through the Internet by customers who would leave reviews, especially with review aggregators including Google reviews trip advisor and specific booking websites.
Why is having an excellent online reputation important for everyone?
Online reputation plays a crucial role for all businesses, including the hotel industry, because at least 83% trust recommendations from friends, and 70% trust guest reviews. Today people take online recommendations as personal recommendations. A good reputation shows that you are a professional in your niche, which will lead to more traffic on your website, which will eventually lead to more business.
How can you fix your hotel damaged online reputation?
You need to actively manage all the online reviews that you get and contain the negative reviews while relishing the positive ones. You need to be polite and understand why the negative reviews have come up and what you can do to solve the issue first. One of the best ways to fix a damaged reputation is to strengthen the presence online with the best possible content, highlighting your staff hard work and providing an enjoyable guest experience.